Every accepted swap comes with the Swapl Guarantee. If something goes wrong, file a claim through your dashboard and our resolution team helps put it right at no cost. For accidental property damage you can add Full cover — up to €5,000 per swap, subject to a €750 excess, both directions. The Swapl Guarantee is a commitment from swapl, not an insurance policy.

You and your swap partner pick what works for you: meet in person, hand keys to a neighbour, use a lockbox, or share a smart-lock code through swapl. We generate a one-time guest code for each swap so neither party shares a permanent credential.

Yes. Non-simultaneous swaps (sometimes called "hospitality points") are coming after launch. You'll bank a stay at someone's home now and redeem yours back to them — or to a third member — later. At launch we start with same-week swaps because they're the safest to support.

Filter for pet-friendly homes and you'll only see places whose owners welcome animals. Some hosts will also pet-sit yours during the swap. The Swapl Guarantee treats damage caused by guest pets exactly like any other damage.

Both sides need to be members so we can verify identity, apply the Swapl Guarantee, and process the agreement. Membership is free forever for the core swap; Plus and Pro add power-user tools (saved-search alerts, priority placement, listing analytics) but never gate the swap itself.

No money changes hands and nobody is a paying guest. You trade keys with another homeowner who wants your city while you want theirs. That alignment changes the dynamic — both sides are owners, both sides are guests, both sides have skin in the game.