Last updated · 24 May 2026

Terms of service

These terms cover what swapl is, what it isn't, and what we each agree to when you use the service. By creating an account you agree to them.

What swapl is

swapl is a marketplace that helps homeowners find each other and exchange stays in their homes. We provide tools (listings, search, messaging, agreements, the Swapl Guarantee) but we are not the host. The two members in a swap are the parties to the arrangement; swapl facilitates it.

Account & eligibility

You need to be 18+ and the legal occupant (owner or long-term tenant with permission to host) of any home you list. Provide accurate listing details — misrepresenting your home is grounds for removal.

Swaps & the Swapl Guarantee

Every accepted swap comes with the Swapl Guarantee: if a swap goes wrong, our resolution team helps put it right. Members can add Full cover for accidental property damage up to €5,000 per swap, subject to a €750 excess. The Swapl Guarantee is a commitment from swapl, funded by swapl — it is not insurance, and no licensed insurer is involved. It is not a substitute for reasonable care: you remain responsible for following the partner's house rules.

Payments

The core swap is free forever. Optional Plus / Pro plans are billed by Stripe; cancel anytime from /account/billing. We do not take a commission on the swap itself.

Disputes

If something goes wrong during a swap, contact 24/7 support first. If a claim is needed, our resolution team handles it under the Swapl Guarantee. For disputes with swapl itself, Dutch law applies and the Amsterdam courts have jurisdiction.

Changes

We'll email you at least 30 days before any material change to these terms. Continued use after the change date means acceptance; you can always delete your account if you'd rather not continue.